A business transformation using Telflow
In 2016 Ultrafast Fibre began transforming its order-to-activate business processes and operational support systems in an effort to improve customer experience for its retail service providers and their end customers. The initial phase has enabled omnichannel customer management, partner integration capabilities and automated flow-through to the network.
UFF selected Telflow, which is certified as conformant to TM Forum’s Frameworx suite of standards-based tools and best practices.
So far the transformation is paying off. “The cost savings have been superb for the business both in terms of reduction of headcount for service desk and customer experience personnel through to installation, reduction in tooling, reduction in delays, reductions to notification to both the customer and our retail service provider,” says Richard Jeffares, Chief Operating Officer of Ultrafast Fibre.
You can watch the full interview below: