WHO: Ultrafast Fibre, an open-access wholesale fiber utility and leading player in New Zealand’s nationwide Ultrafast Fibre Broadband initiative.
WHAT: Transformation of business processes and OSS to implement automated order-to-activate end to end within 6 months.
HOW: Using DGIT’s TM Forum-certified Service Delivery Platform, Telflow, and the Forum’s Open APIs to implement a catalog-driven solution.
RESULTS: NPS has increased 71 points, and the average lead time for fulfillment has decreased by a third.
The 2017 Case Study Handbook can be downloaded here.