Ultrafast Fibre uses Frameworx and APIs to push NPS to the top.

A business transformation using Telflow.
Home / News / CASE STUDY
By
In News

WHO: Ultrafast Fibre, an open-access wholesale fiber utility and leading player in New Zealand’s nationwide Ultrafast Fibre Broadband initiative.

 
WHAT: Transformation of business processes and OSS to implement automated order-to-activate end to end within 6 months.

 
HOW: Using DGIT’s TM Forum-certified Service Delivery Platform, Telflow,  and the Forum’s Open APIs to implement a catalog-driven solution.

 
RESULTS: NPS has increased 71 points, and the average lead time for fulfillment has decreased by a third.

 

The 2017 Case Study Handbook can be downloaded here.

Recommended Posts
Contact Us

Get in touch with the Telflow team.