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A business transformation using Telflow

In 2016 Ultrafast Fibre began transforming its order-to-activate business processes and operational support systems in an effort to improve customer experience for its retail service providers and their end customers. The initial phase has enabled omnichannel customer management, partner integration capabilities and automated flow-through to the network. UFF selected Telflow, which is certified as conformant to TM Forum’s […]
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WHO: Ultrafast Fibre, an open-access wholesale fiber utility and leading player in New Zealand’s nationwide Ultrafast Fibre Broadband initiative.   WHAT: Transformation of business processes and OSS to implement automated order-to-activate end to end within 6 months.   HOW: Using DGIT’s TM Forum-certified Service Delivery Platform, Telflow,  and the Forum’s Open APIs to implement a catalog-driven solution. […]
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